Who we are

GLP Europe (part of the GLP group), is a leading developer, investor and manager of logistics warehouses and distribution parks.  GLP is represented for the purposes of this policy by GLP UK Management Limited. If you need it, our company number is 11065864 and our registered office is at 50 New Bond Street, London, W1S 1BJ.
All references in this policy to “GLP”, “our”, “us” or “we” refer to GLP UK Management Limited and our affiliated companies listed here https://www.glp.com/eu/contact-us/. All references in this policy to “our website”, are a reference to the website owned by GLP at www.glp.com/eu

Our values and what this policy is for

We value your privacy and want to be accountable and fair to you as well as transparent with you in the way that we collect and use your personal information.  We also want you to know your rights in relation to your personal information.
In line with these values, this privacy policy tells you what to expect when we collect and use personal information about you.  We have tried to make it easy for you to navigate so you can find the information that is most relevant to you and our relationship with you.
We are always looking to improve the information we provide to our customers and contacts so if you have any feedback on this privacy policy, please let us know using our contact details in section 12.

Scope of this policy

This policy describes our practices in connection with personal information that we may collect through:

Our website;

Our social media pages located at:

https://linkedin.com/company/GLP-Europe

https://twitter.com/GLP_Europe

https://youtube.com/user/GLPEurope

HTML-formatted email messages that we send to you that link to this policy;

Any other online or electronic communications with you as our customer, prospective customer, third party provider, counterparty or supplier (or a representative of any of them); and

Any offline business interactions that you have with us, such as customer or marketing events that we host.

Depending on our relationship with you, we may collect and use your information in different ways.  Please read the relevant sections of this policy to find out the information that we collect about you and how we use this information.

What this policy contains

This privacy policy describes the following important topics relating to your information:

How we obtain your personal information;

Collection of your personal information and how we use it:

Our legal basis for using your personal information;

How and why we share your personal information;

Where we may transfer your personal information;

How long we store your personal information;

Your rights;

Marketing;

Risks and how we keep your personal information secure;

Links to other websites;

Changes to this privacy policy; and

Further questions and how to make a complaint.

Your rights: Your rights in respect of your personal information as set out in section 7.

What you need to do and your confirmation to us: Please read this privacy policy carefully to understand how we handle your personal information. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the terms of this privacy policy.

THE DETAIL – THE KEY INFORMATION YOU SHOULD BE AWARE OF

How we obtain your personal information

You may provide us with your personal information as a result of communications regarding a tenancy for one of our properties, or from your attendance at one of our marketing events.  You may also give us personal data about yourself by signing up to our newsletter using the online forms provided on our website.

We may also receive information about you from third parties such as sellers of marketing lists or our suppliers which we refer to as “third party sources” or “suppliers” throughout this policy.

Collection of your personal information and how we use it

Please go to the section or sections below that best describes our relationship with you to find out the information that we collect about you and how we use this information.  We refer to this as “personal information” throughout this policy.

Visitors to our website

What personal information we collect about you. We, or third parties on our behalf, may collect and use the following information, created and recorded automatically, when you visit our website:

Technical information

This includes: the Internet protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform. We use this personal information to administer our website, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our webpages; and

Information about your visit and your behaviour on our website (for example, the pages that you click on).

This may include the website you visit before and after visiting our website (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

How we use your personal information

We may collect, use and store the personal information listed above for the following reasons:

  • for improvement and maintenance of our website; and
  • to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected.

A word about cookies

Some pages on our website use cookies, which are small files placed on your internet browser when you visit our website.

For detailed information on the cookies we use and the purposes for which we use them, please refer to our cookies policy which can be found https://www.glp.com/eu/cookie-policy/If you would like to read our cookies policy in another language, please contact us via email at [email protected]

Our customers, investors or prospective employees

What personal information we collect about you. We may collect and use any of the following information about you:

  • your name;
  • your business postal address;
  • your business email address;
  • your telephone number
  • your job title;
  • information provided when you correspond with us; and
  • information processed in relation to any background checks that we may carry out. If we are required to carry out any kind of background check we will notify of you of this in advance and tell you how we will use your personal information.

How we use your personal information.

We may collect, use and store the personal information listed above to carry out our obligations arising from the relationship that exists between us, to correspond with you in relation to your tenancy, to contact you about other properties available to lease, or any investment opportunities and to provide you with news regarding GLP.

Prospective customers

We, or third party sources on our behalf, may collect and use any of the following information about you:

  • your name;
  • your business postal address;
  • your business email address;
  • your telephone number;
  • your job title; and
  • information provided when you correspond with us.

How we use your personal information.

We may collect, use and store the personal information listed above to contact you about properties which you may be interested in leasing and to provide you with news regarding GLP.

Our suppliers and employees of our suppliers who work for us

We, or third party sources on our behalf, may collect and use any of the following information about you:

  • your name;
  • work contact information (phone number, postal address, mailing address, email address);
  • your job title;
  • if you attend our sites, CCTV recordings; and
  • information provided when you correspond with us.

How we use your personal information

We may collect, use and store the personal information listed above to enable us to receive and manage services from you and to contact you about our future service requirements.

Whatever our relationship with you is, we may also collect, use and store your personal information for the following additional reasons:

  • to deal with any enquiries or issues you have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you.  Even if we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes;
  • for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies.  We may process your personal information for these purposes where it is in our legitimate interests to do so;
  • to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and
  • to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

Further processing

We will not use your personal information in any way that is incompatible with the purposes set out in this section 2.  Please contact us using the details in section 12 if you want further information on the analysis we will undertake to establish if a new use of your personal information is compatible with these purposes.

Our legal basis for use of your personal information

We consider that the legal bases for using your personal information as set out in this privacy policy are as follows:

  • our use of your personal information is necessary for performance of our contracts with you (for example, the lease under which you rent one of our properties or the supplier agreement which exists between us); or
  • our use of your personal information is necessary for complying with our legal obligations (for example, for health and safety purposes or carrying out background checks in order to  comply with our regulatory requirements). or
  • where neither (a) nor (b) apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website). Our legitimate interests are to:
  • run, grow and develop our business
  • select appropriately skilled and qualified suppliers;
  • carry out marketing, market research and business development;
  • provide services to our customers; and
  • carry out internal group administrative activities. If we rely on our (or another person’s) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person’s) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information.  You can ask us for information on this balancing test by using the contact details at section 12.

If we process any criminal data about you, in addition to this, we rely on paragraph 12 of Schedule 1 to the Data Protection Act 2018 which allows us to process personal data if it is necessary for the purposes of complying with a regulatory requirement and paragraph 15 of Schedule 1 to the Data Protection Act 2018 which allows us to process criminal data for the purpose of making a disclosure in good faith under the Terrorism Act 2000 or the Proceeds of Crime Act 2002.

How and why we share your personal information with others

We may share your personal information with our group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).

We will share your personal information with the following categories of third parties:

  • service providers (for example for database hosting, mailing services or background check providers);
  • property and facilities management providers;
  • business partners, suppliers and sub-contractors;
  • our company secretarial service providers; and
  • our lawyers and other professional advisers.

We will always ensure that any third parties with whom we share your personal information are subject to privacy and security obligations consistent with this privacy policy and applicable laws.

We will also disclose your personal information to third parties:

  • where it is in our legitimate interests to do so to run, grow and develop our business:
  • if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets and/or to their professional advisers;
  • if all or a substantial part of GLP’s or any of its affiliates’ assets are acquired by a third party, in which case personal information held by GLP will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
  • in order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, or to prevent any illegal activity; or
  • to protect the rights, property, or safety of GLP, our staff, our customers (including residents) or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection and credit risk reduction.

We may also disclose and use anonymised, aggregated reporting and statistics about users of our website or our goods and services for the purpose of analysis, internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes.

Where we may transfer your personal information

Your personal information may be used, stored and/or accessed by other companies in the GLP group and third parties operating outside the UK and the European Economic Area (“EEA“), including Argentina, Australia, Belarus, Bermuda, Brazil, Canada, China, Egypt, India, Israel, Japan, Jordan, Malaysia, Mexico, Philippines, Singapore, Sri Lanka, Taiwan, the United Arab Emirates and the U.S.A. Further details on third parties to whom your personal information may be disclosed are set out in section 4.

If we provide any personal information about you to any such non-UK or non-EEA parties, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy policy. These measures may include entry into UK and/or European Commission approved standard contractual arrangements, as permitted by applicable law.

Further details on the steps we take to protect your personal information in these cases is available from us on request by contacting us by email at [email protected] at any time.

How long we store your personal information

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

the length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you keep using our services);

whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Your rights

In some circumstances, you have certain rights in relation to your personal information, as summarised below. If you would like further information in relation to these or would like to request to exercise any of them, please contact us via email at [email protected] at any time.

Right of access.  You have a right to request access to any personal information we hold about you.  You can ask us for a copy of your personal information; confirmation whether your personal information is being used by us; details about how and why it is being used; and details of what safeguards are in place if we transfer your information outside of the UK or the EEA.

Right to update your information.  You have a right to request an update to any of your personal information which is out of date or incorrect.

Right delete your information.  You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances.  You can ask us for further information on these specific circumstances by contacting us using the details in section 12.We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort.  You can ask us who the recipients are using the contact details in section 12.

Right to restrict use of your information: You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.  You can ask us for further information on these specific circumstances by contacting us using the details in section 12.We will pass your request onto other recipients of your personal information unless that is impossible or involves disproportionate effort.  You can ask us who the recipients are using the contract details in section 12.

Right to stop marketing: You have a right to ask us to stop using your personal information for direct marketing purposes.  If you exercise this right, we will stop using your personal information for this purpose.

Right to data portability: You have a right to ask us to provide your personal information to a third party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.

Right to object.  You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person’s legitimate interest.

We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period allowed by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

If an exception applies, we will tell you this when responding to your request.  We may request you provide us with information necessary to confirm your identity before responding to any request you make.

Marketing

We may collect and use your personal information for undertaking marketing by email, telephone and post.

We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interests to do so for marketing and business development purposes.

However, we will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.

If you wish to stop receiving marketing communications, you can contact us by email at [email protected].

Risks and how we keep your personal information secure

The main risk of our processing of your personal information is if it is lost, stolen or misused.  This could lead to your personal information being in the hands of someone else who may use it fraudulently or make public information that you would prefer to keep private.

For this reason, GLP is committed to protecting your personal information from loss, theft and misuse.  We take all reasonable precautions to safeguard the confidentiality of your personal information, including through use of appropriate organisational and technical measures. Organisational measures include physical access controls to our premises, implementing internal policies and staff training and ensuring confidentiality obligations are imposed on our employees and third parties.  Technical measures include requiring passwords for access to our systems, the use of encryption and anti-virus software and logically separating data.

In the course of provision of your personal information to us, your personal information may be transferred over the internet.  Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to prevent unauthorised access to it.

Links to other websites

Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This privacy policy only applies to the personal information that we collect or which we receive from third party sources, and we cannot be responsible for personal information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

Changes to our privacy policy

We may update our privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by a prominent announcement on our website. Please check back frequently to see any updates or changes to our privacy policy.

Further questions and how to make a complaint

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights in relation to your personal information, please contact [email protected]. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

You may also make a complaint to the Information Commissioner’s Office, or the data protection regulator in the country where you usually live or work, or where an alleged infringement of the General Data Protection Regulation has taken place.  Alternatively, you may seek a remedy through the courts if you believe your rights have been breached.

The practices described in this privacy policy statement are current as of 1 July 2020.